Question 1

How will I know if a car has been involved in an accident?

Accepted Answer

We don't stock accident damaged vehicles on our floor. It falls outside of our stock profile. If there was any major accident, it would be clearly marked as such. Our philosophy is that we would like you to know exactly what it is that you are buying, with all faults declared upfront.

Question 2

What if my car breaks down?

Accepted Answer

If the breakdown falls within our standard warranty period (3 months), we will co-ordinate the repair at our cost. If the breakdown is out of our standard warranty period you may contact us for guidance.

Question 3

Do you guarantee your cars? How long?

Accepted Answer

We offer a three-month guarantee on all vehicles sold. This is our incentive to sell quality, reliable cars.

Question 4

How have some of your previous customers been disappointed after buying a car?

Accepted Answer

Management of aftersales repair. On occasion, our customers' vehicles break down. We attend to the breakdown guided by our own process. This can be outside of what the customer expects, i.e. they may want the car to be repaired at the agents, and we use our chosen workshop. (Mis)guided by a trusted 3rd party. E.g. a customer goes to a tyre shop for alignment or balancing. Whilst there, the tyre shop advises them that their tyres need to be replaced for an intangible, vague reason. The customer reaches out to us for new tyres. Being more informed, we are not misled by sales strategies. We will use our own discretion and advise you accordingly. Repair without guidance. A customer has an issue with their car. They take the car to a workshop of their choice. Once repaired, they request to be reimbursed. This is the wrong process. The vehicle is purchased from us, and the guarantee is with us. Hence, we will assess and coordinate the repair at our cost.

Question 5

What is the CPA?

Accepted Answer

The CPA tasks the dealership with the onus of transparency as to the state of a vehicle. It holds dealers responsible for undisclosed defects known at the time of sale.

Question 6

Is the CPA a warranty?

Accepted Answer

No. The dealership would need to attend to mechanical failure within the CPA period. This is not administered the same way a warranty is. Our guarantee is more comprehensive than what the CPA provisions, as is an aftermarket warranty.

Question 7

Do your cars have service history?

Accepted Answer

Yes. It is an important gauge in assessing the quality of a vehicle. There are a few odd ones that don't. We state the status of the service history upfront in the advert. If the vehicle does not have a service record, it will be clearly noted.

Question 8

Can my car be refunded if it breaks down and I don't like it anymore?

Accepted Answer

If the car falls within our guarantee period, we will coordinate the repair at our cost. We will not refund it. If it falls outside our guarantee period we can guide you with the repair.

Question 9

Is the price negotiable?

Accepted Answer

We scan the market and price each car fairly from day one. No inflated prices. That means there is no need to haggle.

Question 10

Who is the IDA and are you a member?

Accepted Answer

We are a member of the IDA (Independent Dealer Association). They set our contracts and ensure we are fair to the consumer. They also advise us on how to handle customer complaints. They will be your first call if you are unhappy with your car or the service we provided. They hold us to a higher account. To maintain our membership, we will need to follow their direction.

Question 11

What is AA certified pre-owned?

Accepted Answer

The AA Certified program brings customer confidence to independent car dealerships, by means of Quality Approved AA standards and vehicle condition declared upfront, so that customers can make informed decisions.

Question 12

Are there any additional costs?

Accepted Answer

Yes, as per the industry standard we charge the following, separately from the vehicle price: Licence and registration: R 1 900. On the road: R 3 900. (I don't necessarily agree with this method. Any mandatory cost should be included in the advertised price. However, we need to compete within our industry and have thus adopted the industry's slightly dubious pricing method.)

Question 13

Can I do my own finance? I have a private banker.

Accepted Answer

We have a direct relationship with all banks. We thus don't assist with self-arranged finance. We will obtain the same interest rates for you. Usually, a private banker will plant the seed that they can obtain special interest rates when applying with them. This is not true, and serves only to exclude other banks from bidding, and for the banker to earn a commission. The transaction is seamless when the finance is done within our sphere. As we have no relation with your banker, we cannot reserve or release the car for you until paid for.

Question 14

What deposit do I need?

Accepted Answer

By default, a deposit is not needed. It is only requested occasionally by the bank.

Question 15

Where do I need to service my car? Do I need to take it to the agent?

Accepted Answer

No, it is not necessary to take it to the agent unless it is under factory warranty. If the warranty is with the AA (or an aftermarket warranty company) then the vehicle may be serviced at an RMI or AA approved workshop.

2022 Toyota Corolla Cross 1.8 XS

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Lifetime guidance after you buy

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